Shipping policy
Thank you for shopping with TORRES JOSE RAUL. Focused on providing reliable consumer electronic products to global customers, our brand adheres to standardized order handling and secure cross-border shipping protocols. We prioritize careful order verification, specialized protective packaging for electronic devices, and consistent logistics arrangements to ensure every purchase is delivered accurately, safely and within a reasonable delivery schedule.
1. Order Processing Time
All confirmed customer orders will undergo internal review, quality checks and secure packaging within 1-3 business days after order confirmation, excluding weekends and official public holidays. During high-traffic sales periods and promotional events, increased order volumes may extend standard processing cycles. We will notify customers promptly via email if any major shipping delays occur.
2. Shipping Fees and Delivery Estimation
Shipping costs for all electronic product orders will be automatically calculated and clearly displayed on the checkout page before payment completion, ensuring full transparency of all logistics expenses for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery timelines serve as general estimates only. Actual parcel arrival may vary due to courier operational delays, customs clearance procedures, unfavorable weather conditions, cross-border logistical limitations and regional holiday closures worldwide.
3. Shipment Confirmation and Tracking Access
Once your consumer electronics order is dispatched from our warehouse, you will receive an official shipment confirmation email containing complete tracking information for your package.
Tracking data and real-time logistics status will typically go live and be accessible for online checking within 24-48 hours after the shipping carrier completes parcel pickup and system registration.
4. Incorrect Address Responsibility Exemption
Customers are required to verify and confirm the accuracy and completeness of their delivery address during checkout to avoid delivery errors and package returns.
TORRES JOSE RAUL holds no responsibility for parcels misdelivered, undeliverable or returned due to inaccurate or incomplete address details provided by customers. Any packages returned due to address errors will incur additional reshipping fees that must be borne by the buyer.
5. Lost and Damaged Shipment Handling Rules
If your parcel is lost during international transit, please reach out to our customer support team within 7 days of your expected delivery date to launch an official logistics case investigation.
If your electronic products arrive with physical damage or functional defects upon delivery, please submit a support request within 48 hours after receipt. Clear photos of damaged items and original packaging are mandatory for verification, and our team will assess and resolve the issue in a timely manner.
6. Product Usage Specifications and Customs Terms
Every consumer electronic device is equipped with official usage and maintenance guidelines. TORRES JOSE RAUL shall not be liable for product damage or malfunctions caused by improper operation, unauthorized modification, incorrect maintenance or personal misuse of devices.
International shipments may be subject to import duties, customs taxes and other clearance fees set by destination country authorities. All additional customs-related charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please feel free to contact our professional support team via the official details below:
Trade Name: TORRES JOSE RAUL
Phone number: +1 334-603-9451
Email: support@lumiishop.shop
Physical address: 615 E Elm St, Lebanon, MO 65536, United States